Return and Refund Policy

Return and Refund Policy

At FairwayMart, we are committed to providing our customers with high-quality products and an excellent shopping experience. However, if you are not completely satisfied with your purchase, we offer the following return and refund policy.

1. Return Policy

  • Eligibility for Returns: We accept returns on most products within 7 days from the date of delivery. Products must be in their original condition, unused, and in the original packaging.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately within 48 hours of receiving the product. We will arrange for a return and provide you with a replacement or refund.
  • Non-Returnable Items: Certain items are not eligible for return, including:
    • Customized or personalized products
    • Clearance sale items
    • Perishable goods
    • Intimate or hygiene products (if applicable)
    Please check the product details before making a purchase to ensure that it is eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [fairwaymartofficial@gmail.com] or call [Your Phone Number] with your order number and a description of the issue.
  2. Return Authorization: Once your return request is reviewed and approved, we will provide you with return instructions, including the address and any required shipping labels.
  3. Return Shipping: You are responsible for the return shipping costs unless the product is damaged or defective. Please ensure that the item is securely packed to avoid any damage during the return shipping process.

3. Refund Policy

  • Eligibility for Refunds: Once we receive the returned product, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, JazzCash, EasyPaisa, etc.). Please allow up to 7-10 business days for the refund to be processed, depending on your payment method and financial institution.
  • Partial Refunds: If the returned product is used, damaged, or not in its original condition, we may issue a partial refund.

4. Exchanges

  • Product Exchanges: If you would like to exchange a product for a different size, color, or model, please contact us within the return period. Exchanges are subject to availability and the same return criteria as above.
  • If the product is no longer available, we will offer you a full refund instead of an exchange.

5. Order Cancellations

  • Order Cancellation: You can cancel your order within 24 hours of placing it. After this period, we may not be able to cancel the order as it might have already been processed or shipped.
  • To cancel an order, please contact us immediately via email or phone.

6. Shipping and Delivery Charges

  • Shipping Costs: Shipping charges are non-refundable, except in cases where the product is damaged or defective upon arrival.
  • Return Shipping Costs: You are responsible for the return shipping fees, unless the return is due to a mistake on our part (e.g., wrong or damaged product).

7. Contact Us for Returns and Refunds

If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to reach out to us:

  • Email: [fairwaymartofficial@gmail.com]
  • Address:RAWALPINDI PAKISTAN